Call Us: 01299 827 437   
16 York Street, Stourport-On-Severn View Location   

Contact Us

By phone: 01299 827 437
By email: mercianhouse@gmail.com

Our Online Booking service has been temporarily suspended.

Click Here for our Out-Of-Hours Emergency arrangements

Updated 5/1/2021 

Following the announcement of the third lockdown restrictions, we can confirm that Mercian House Dental Practice will remain open and be maintaining all urgent and non-urgent appointments. Routine check up’s, hygienist treatments and all other dental care will be provided.

Any cosmetic or elective work will need to be put on hold until the lockdown restrictions are eased.

To request an appointment please email us at mercianhouse@gmail.com with “Call Back” and your name, date of birth and a preferred contact number.

To defer your pre-booked appointment please email us at mercianhouse@gmail.com with “Defer” and your name and date of birth.

Updated 2/11/2020 

Following the announcement of the second lockdown restrictions, we can confirm that Mercian House Dental Practice will remain open and be maintaining all urgent and non-urgent appointments. Routine check up’s, hygienist treatments and all other dental care will be provided.

Any cosmetic or elective work will need to be put on hold until the lockdown restrictions are eased.

To request an appointment please email us at mercianhouse@gmail.com with “Call Back” and your name, date of birth and a preferred contact number.

To defer your pre-booked appointment please email us at mercianhouse@gmail.com with “Defer” and your name and date of birth.

Updated 21/7/2020 

We are slowly inviting patients back for routine examinations. If you have not been contacted by us and would like a check up please email us at mercianhouse@gmail.com.

Updated 28/6/2020 

Our practice resumed face-to-face care on Monday 8th June but we just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our practice follows infection control guidelines made by the governing bodies. We are up-to-date on new guidance that has been issued. We do this to make sure that our infection control procedures are current and adhere to recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our practice will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again at your appointment.
  • We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
  • We no longer offer magazines, leaflets and so forth, since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.

How you can help:

  • Please complete our necessary forms before attending using the link sent via email/sms text message.
  • If you show symptoms of COVID-19 following appointment booking, you should contact the practice by phone.
  • With the exception of children and patients with carers, patients should come alone.
  • A distance of at least 2 metres must be observed if another patient is present in the dental practice.
  • You should wait outside the practice or in your car. Please do not arrive early to the practice.
  • When you have arrived outside the practice please call us on the usual number to say you have arrived. We will advise you which entrance to use.
  • If you do not have a mobile phone please press the doorbell at the front entrance no more than 5 minutes before your appointment time.
  • To enable smooth running of our new appointment system we are unable to see patients arriving more than 5 minutes late.
  • Please try to avoid bringing personal belongings where possible.
  • Please try to avoid using our toilet facilities. If you do need to use the toilet please ask a member of staff first.
  • Patients should come wearing a mask if possible or be prepared to wear one.
  • You will be greeted by a member of the team who will be wearing the correct PPE for that appointment. We will demonstrate how to correctly apply alcohol hand gel.
  • We will also measure your forehead temperature using a non-contact thermometer.
  • Payment should be made by card where possible. We can take contactless payments upto £45. You can also pay online via your mobile banking app.

The safety of our patients and staff is our primary concern.

Thank you for your patience and understanding during these challenging times.

The NHS link for COVID-19 is www.nhs.uk/conditions/coronavirus-covid-19/

For the latest government advice please refer to www.gov.uk/coronavirus

If you are self isolating or have symptoms of COVID-19 and in need of urgent dental treatment please call 111. The NHS team will triage and assess options for referral to a designated receiving unit for any COVID-19 urgent dental care cases.

FAQ’s

      • What to expect when attending appointments?

        There are several changes to how we now operate and treat patients safely:

        • Please complete our necessary forms before attending using the link sent via email/sms text message.
        • If you show symptoms of COVID-19 following appointment booking, you should contact the practice by phone.
        • With the exception of children and patients with carers, patients should come alone.
        • A distance of at least 2 metres must be observed if another patient is present in the dental practice.
        • You should wait outside the practice or in your car. Please do not arrive early to the practice.
        • When you have arrived outside the practice please call us on the usual number to say you have arrived. We will advise you which entrance to use.
        • If you do not have a mobile phone please press the doorbell at the front entrance no more than 5 minutes before your appointment time.
        • To enable smooth running of our new appointment system we are unable to see patients arriving more than 5 minutes late.
        • Please try to avoid bringing personal belongings where possible.
        • Please try to avoid using our toilet facilities. If you do need to use the toilet please ask a member of staff first.
        • Patients should come wearing a mask if possible or be prepared to wear one.
        • You will be greeted by a member of the team who will be wearing the correct PPE for that appointment. We will demonstrate how to correctly apply alcohol hand gel.
        • We will also measure your forehead temperature using a non-contact thermometer.
        • Payment should be made by card where possible. We can take contactless payments upto £45.
      • What are AGP’s?

        AGP’s are any aerosol generating procedure. We use three pieces of equipment that generate aerosol; the air and water spray we use to wash a tooth and dry it (the 3-in-1 syringe), the cleaning instrument that generates water (the ultrasonic scaler) and one of our handpieces we use to prepare enamel and remove crowns/fillings (the high speed turbine).

        Performing an AGP can increase the risk of aerosol spread of infectious agents such as coronavirus. It can take unto 1 hour for that aerosol to settle on the surfaces. Any surgery cleaning after an AGP must be performed after 1 hour. This will mean every surgery will not be running for 1 hour after an AGP. This will have a significant effect on the amount of work we can do. Fortunately we have installed a forth surgery and increased our capacity for clinical time.

      • Where can I go for an emergency appointment if I am self isolating?

        If you are self isolating or have symptoms of COVID-19 and in need of urgent dental treatment please call NHS 111

        Please do not attend the practice.

        There are designated treatment sites (Urgent Dental Centre’s) set up for this scenario.

      • What is the best sensitive toothpaste?

        We recommend either Colgate Sensitive Pro-relief or Sensodyne Repair & Protect.

        We advise that you don’t rinse your mouth after using any toothpaste, especially before bed. The toothpaste soaks in and the active ingredients works better if left on.

        If you have one particularly sensitive tooth rub a little sensitive toothpaste directly on to the tooth and leave it on.

        It can take up to a couple of weeks for simple sensitivity to settle this way. If it doesn’t give us a call.

      • What is the best pain relief for toothache?

        If you want to try to manage mild to moderate toothache yourself then we recommend alternating paracetamol and ibuprofen.

        This is conditional on your age, allergies, any medical conditions and other medication you are taking.

        Please read and follow the Patient Information Leaflet inside the box.

        Ideally, alternate paracetamol and ibuprofen every 3 hours. So for example, at 8am take 2 paracetamol (2 x 500mg), then at 11am take 2 ibuprofen (2 x 200mg), then at 2pm take 2 paracetamol (2 x 500mg) and so on.

        If you’re not sure please call us.

      • My wisdom tooth is hurting, what can I do?

        Wisdom teeth can get infected if food or plaque gets stuck around the gum over the top of the wisdom tooth.

        There are two mouthwashes you can use. Hot salt water can be made up easily and rinsed with several times a day. Just put a few teaspoons in half a small cup of warm (not boiling) water, stir and rinse. Alternatively you can use Corsodyl mouthwash or the pharmacy own-brand (Chlorhexidine 0.2%) twice daily. This mouthwash needs to be used half an hour before or after toothbrushing. Only use Corsodyl or Chlorhexidine for less than a week as it will stain your teeth and alter your tastebuds.

        In addition to these mouthwashes please brush the area as much as you can. Don’t go easy on the area if it sore. Do more not less!

        If you need more advice please call us.

      • Does it affect my attendance record if I cancel my appointment?

        Don’t be silly, we understand. Just give us a call or send us an email.

      For information regarding our Complaints Procedure please click here

      Find us:

      Directions

      Mercian House Dental Practice is situated on the main one-way system in Stourport town centre. As you approach Stourport from Kidderminster (A451) or Worcester (A4025) you will be directed around the one-way system. Our practice is located on York Street (A451) opposite York House Medical Practice.

      We have a large rear car park which can be accessed by a side entrance next to our practice.  There is a slight ramp leading to the car park which some people may find difficult.

      Parking on the main road is limited and restricted to 30 minutes only (excluding disabled parking permit holders).

      We serve not only Stourport, but Kidderminster, Bewdley, Droitwich and Worcester.

      Opening Hours

      Monday: 9:00am – 6:00pm
      Tuesday: 8:30am – 6:00pm
      Wednesday: 9:00am – 6:00pm
      Thursday: 9:00am – 6:00pm
      Friday: 8:30am – 5:00pm

      We are closed for lunch between 1:00pm and 2:00pm everyday.

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